Bad service

I am really not happy with the claim process with 1st for women they really are very *********** when it came to my claim and now put the blame on me you cannot say that the authorization was approved on the 7th of February but the car was only at the panel beaters on the 16th then u say it's 3 days that it takes for the car to go to the panel beater and it tool longer than that and yet u only extend my car hire for 3 days only. I emphasized that I use the car for work and the delay was 1st for women and panel beater. And on top of that I was the one following up because non of the parties took my situation with urgency I will be canceling and switching to a different insurance after this it's the worst.