FN
Fatima N

1 reviews | Active since Apr 2018

17 Jul 2020, 13:13

BAD SERVICE!!!

Please do not take insurance with First for Women. I insured my car with them in July 2019. I then made my way to Glasfit to do the inspection which was done and sent to first for women. I went onto their website this morning and it was requesting me for an inspection certificate. To my dismay, I called FFW and they advised that they could see it on their system but that the website has not been updated. FFW then proceeded to tell me they cant send me proof that I have submitted. I then later got a call from another FFW consultant who advised that they have a certificate but for my old vehicle. Clearly FFW does not know what they have on their system and it is concerning as I thought my vehicle was fully insured. I will be changing insurance company ASAP!

0
Replies (3)
1st for Women
1st for Women's reply17 Jul 2020, 13:46
Official
Hi Fatima, 

We don't want to lose you as our client.

We will escalate your matter to our team to investigate.

They will be in contact with you.

Kind Regards,
The 1st for Women Team 
1st for Women
1st for Women's reply24 Jul 2020, 14:29
Official
Hi Fatima, 

Thank you for allowing us the opportunity to assist you with this.

We can confirm that the inspection has been updated correctly and apologise for the inconvenience that was caused.

Regards,

The 1st for Women Team


FN
Fatima N's update24 Jul 2020, 14:53
Reviewer Update
This does not change anything for me. If anything had happened to my vehicle, FFW would have stated that I am not fully covered. I am in the process of getting other quotes which are coming in much cheaper with better benefits than FFW , so will be moving soon as I cant trust FFW.