Bad Service

I have submit a claim 27 Feb 2025 for household contents. One month later still waiting. I received an email 24 March 2025 that claim was finalised with report attached. Few items was left out. I rep**** to the email which came from Makhukho Malatji and I am still waiting for feedback. I called three days in a row and each and every time I get a different answer. Promises that the consultant will call back the same day for three days in a row. Got promised today 27 March 2025 that the manager will call me back and I am still waiting for the call. So today one month later my claim is still unresolved.