BAD SERVICE.

I am very Disappointed and angry after the great service i have been getting from 1st for women and their repairers but this time things had to turn out otherwise which is unacceptable. 1 st for women had my car for repairs, the claim was approved and all and i was advised that i will be getting a call from the repairers who will be fixing my car, only for me to follow up a week later checking what is happening with my car and only to find out that my car was nowhere to be found on the system by the repairers. I was frustrated because I was sent from pillar to post not knowing how to get help. initially my car was supposed to be fixed by renew it greenstone but unfortunately, I was told that the car was not with them meaning I had to call both renew-it greenstone and renew-it Bedford and this lady from Bedford renew-it told me that they can’t pick up the recent incident. I was put on hold I waited then the next thing the response I get is that my car was written off and the person who had written the car off had resigned. I mean seriously guys?. I was then told that if I insist that my car is not a write off I myself must call renew-it greenstone to come fetch the car from renew-it Bedford, why am I being the one who is supposed to be doing all this Admin. when I asked whose fault was it now that they had a miscommunicated the lady said to me unfortunately it is no one’s Fault. this made me angry BECAUSE THIS IS NEGLEGENCE. if i never followed on the repair process would this mean I would've lost my car. shows that they never care about their clients I am so disappointed and do not want anything to do with 1st for women and their repairers. I called the insurance to ask what was happening and the insurance tells me that the car was approved for repairs so if this is the case then what now?. do i just wait and lose my car or do i keep calling every day to check what’s happening with my car?, that's not what used to happen but unfortunately if that is the case then I am out. This is not right. Its very stressful. All I need is my car Back. Can this whole thing be put on priority PLEASE. And I’m sure that all incidents that happened before my car are now resolved. how nice.