BAD SERVICE

The service I received from 1st for women was very bad during my claim. I logged a claim on 17 February 2022 after losing my phone and they were not helpful at all. They treated me unfairly and traumatized me further by doing the following: 1. Non-communication from them or updates throughout unless I made a call to find out (that was unfair and uncalled for). 2. Demanding documents that had nothing to do with my claim (just to delay and find reasons not to pay out). 3. Charged me a high amount of excess that was never documented in my policy documents. I only knew about it when I logged my claim (R1700-00 was demanded and I was underpaid because of that). 4. Their consultants are not patient and it is not pleasant working with them.

They ended up paying out but I am not happy.