Bad service

I submitted a claim of a cracked window and chipped windscreen. Instead of them repairing the chip they submitted it for removal of windscreen knowing I will pay for it. I paid for it to be fixed by glassfit hatfield, thrn I paid the full R1600 on the 2 claims. After that I drive on the N1 and the windscreen just cracked while driving. Only now I see that they fixed my screen with a cheap one. I tried calling first for women and Tshidi hung up on me. The other consultant quickly transferred me to glassfit. I am so angry right now. These people are quick to save costs and leaving us with the problem