Bad service

I hAve experienced terrible service from the insurer who havery made a debit run on my account of anuthorised amount without my consent and when I queried it and wanted my refund they have been giving me the run around for my refund and their terrible uni formed agents who have not been of no help. The manager has not called back as I asked it be escalated to her that the cash the ur took frm has been an a huge inconvenience and needs it as last week's alredy. The took my money on the 27th March and am stil not receiving my refund today.

Am disappointed of being their customer for years and and having two vehicles on the policy and this is how they treat me. Am very much considering getting another vehicle insurance, to think that I almost even added my home contents to this insurer. I

I want my refund no matter what.

Unhappy customer Ms MG. Mothobi