Bad service

Bad service

After receiving a phone call from a sales consultant I agreed to move my car insurane to First for Woman. Before the first payment could be debited however I cancelled the insurance in writing via email. I then received an email stating its to late to cancel the debit order ( my email was sent on the 28th of May) and the payment will go off. I then enquired about a refund and still have received no reply. This payment was for the first month of the policy and should have been cancelled and refunded, since it never came into effect.

I have emailed the customer service lady numerous times regarding my refund and have had no reply. I find the lack of service unacceptable and would not recommend them to anyone. They are quick to phone and harrass people for new business but lack customer service. It's now three months later and perhaps time to lay a complaint with the ombudsman

Policy nr ********** 55 Consultant Jacinda Groenewald