Bad Service

Good Afternoon

I will like to put this complain on record. My car went for repairs at Auto Magic on the 06th March 2018. The repairs were done by the 23rd March 2018.

Upon the inspection of the car my dad was not happy with how the car was repaired and raised the matter the person who was repairing the car.

After I received a call from my dad I called the insurance to ask if the assessor can go check the car, I called Anton luckily he was around Vereeniging.

He said the car is okay while my dad is still under the view that the car is not properly fixed. I trust my father’s judgement.

So as my insurance I will like to get a report indicating that my concerns are void from an independent assessor so that when I move insurance this doesn’t become a problem as this not the first time I encounter problems from Auto Magic.

As I won’t have any means of transport I have asked my dad to take the car as I put this on record. I’m very disappointed with Auto Magic as my car has been repaired only at this place but the service I’m getting is not satisfactory. I honestly prefer that my car be fixed by one repairer so that when I have problems I know where to go. I have been using Auto Magic since 2013 to date from my previous insurance.

As I woman there’s a lot of things I don’t understand about cars hence I trusted First For Woman to look after me. With this said I’m disappointed that the same assessor of the insurance can't be able to rule out obvious mistakes.

My plea is that my car be taken for independent assessment where my concerns can be addressed. I pay a lot of money to ensure I get the best quality of service from you guys. It’s very disheartening to pay for something you not happy with I just paid access of R3950 FOR SOMETHING I’M NOT HAPPY WITH.

I am being prejudiced because I’m a black woman? So I have to suffer for something that I’m entitled to as I pay my premium every month without fail

Can this matter be resolved before end of business on Monday.

I await your urgent response.