1 reviews | Active since Jul 2011
Bad service
Someone from FFW called me after I requested a quote online, he sounded like he doesn’t want to assist me after I told him I’m insuring structure of my new property ( he kept on asking if I’m not dual insuring my new property) I even told him I use to work for insurance and I am 100% sure it’s not dual insurance. He sounded like his lazy to do all the underwriting and that was unprofessional of him. MY CALL DISCONNECTED AFTER HE CLAIMED TO TRANSFER ME TO CLIENT SERVICE!!!! pol no: ********** 70
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, without success and a detailed message was left on your voice mail.
We want to assure you that the service as your have explained will not be tolerated, we will investigate the matter and address it on an internal basis.
We have also requested that you are called back by a manager who will be able to assist you. Please accept our humble apologies for the inconvenience caused.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, without success and a detailed message was left on your voice mail.
We want to assure you that the service as your have explained will not be tolerated, we will investigate the matter and address it on an internal basis.
We have also requested that you are called back by a manager who will be able to assist you. Please accept our humble apologies for the inconvenience caused.
Kind Regards,
The First for Women Team.