1 reviews | Active since Jun 2017
Bad Service
good after noon would like to report the bad service I got from my current insurance .....for the past two months I've realised that my month premium were reduced ....when I called them on the 20/07/2017....they confirmed they cancelled my contract and building cover....due to the previous insurance I had with Mmela insurance....kindly assist i need my account to be re...instated....policy no..... ********** 61....their ********** no...011 ********** my id number.... ********** 376088.....thanking you in advance.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, without success and there were no room to leave a voice message.
Our retentions department will be in contact with you to discuss your query.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, without success and there were no room to leave a voice message.
Our retentions department will be in contact with you to discuss your query.
Kind Regards,
The First for Women Team.
Update:
We confirm that you were contacted by our management team regarding your request. The reason why cover was cancelled was discussed and explained to you and it was also confirmed that cover will not be reinstated and the reasons was disclosed to you.
We also confirm that you have requested assistance with a previous claim that you have had and the agreement is that the claims manager will provide you with feedback on the matter by no later than 25 August 2017.
Kind Regards,
The First for Women Team.
Update:
We confirm that you were contacted by our management team regarding your request. The reason why cover was cancelled was discussed and explained to you and it was also confirmed that cover will not be reinstated and the reasons was disclosed to you.
We also confirm that you have requested assistance with a previous claim that you have had and the agreement is that the claims manager will provide you with feedback on the matter by no later than 25 August 2017.
Kind Regards,
The First for Women Team.