bad service

The pipe under my kitchen sink suddenly became loose and i had water all over my cabinet. I just called to report this to my insurer and Siya said she would transfer me to the relevant department and I got lost in the process. I've had to punch numbers which took me to the same voice message a few rounds over. <br> Its such a hassle calling first for women. I'm usually put through to cape town and have to be transferred to jhb every time. Then when I eventually speak to someone in jhb I have to give a story all over again to another agent. I'm getting so annoyed with them its not funny. Now I have t hunt for a plumber to help me sort out this mess with my sink and find a new insurer.