Bad service 1 star too good

Item: 1st for Women
Rating: 1
Author: vickileahy V

<p>I changed to FFW in the beginning of March and within a week smash my side mirror so I called them to make a claim 2.5 months later and my claim according to them is settled yet my mirror is not repaired all they seem to do is set you up with ***** repair centers who keep making excuses as to why they can't repair it yet... it is a wing mirror replacement seriously it isn't rocket science!!!!! As soon as this is get my mirror I am moving my insurance worst service I have ever received</p>

Helpful (0)

Replies (3)

1st for Women's replyOfficial

20 May 2016, 09:02

Thank you for bringing this matter to our attention.

We have in the interim requested the order form for the date which the part in question was ordered and the information which confirms the expected time of arrival in South Africa.

We acknowledge the frustration and the inconvenience caused.

Please accept our apologies for the delay.

Kind Regards,

The First for Women Team

1st for Women's reply20 May 2016, 09:02

Official

Thank you for bringing this matter to our attention.

We have in the interim requested the order form for the date which the part in question was ordered and the information which confirms the expected time of arrival in South Africa.

We acknowledge the frustration and the inconvenience caused.

Please accept our apologies for the delay.

Kind Regards,

The First for Women Team

vickileahy V's updateReviewer Update

30 May 2016, 21:07

and??? I have not heard from you, I went to the repairs center today and they say they have the incorrect part. Your service is disgraceful you cant even replace a cracked wing mirror outter unit... shocking !!! Please cancel my claim that you have marked as settled on your website as this is definately not settled and reset my status to 0 claims. I gave you the quote with the part number that I obtained from mitsubishi in March and you cant seem to get a thing right please cancel the claim and reset my no claims status to 0 your useless!!!!!

vickileahy V's update30 May 2016, 21:07

Reviewer Update

vickileahy V's updateReviewer Update

30 May 2016, 21:10

i am no longer interested in your excuses just reset my claims status to 0 and send me a letter confirming it if you can but wonder if your even competent enough to do that...

vickileahy V's update30 May 2016, 21:10

Reviewer Update

i am no longer interested in your excuses just reset my claims status to 0 and send me a letter confirming it if you can but wonder if your even competent enough to do that...