BAD or NO service

Your insurance changed from being fully insured to only third party without you even knowing it. The reason why.. Because they don't care to upload the documents that is send to them. After asking Kamenthia if they would have paid my claim if i had to claim, she confirmed no! and then put the phone down in my ear. So i called again, this time Ntando tried to assist, "i would call you back, our systems is down". So i am waiting. Then we decide lets drive there, first Lerato said the offices is in 261 Stanger Rd Durban... Nope, they not, so we called again, Ok we are in 2 Frostley Umhlanga... Ooops, we also not there anymore. So we called again, This time Nathan thought its a good idea to have us listening to music while we drive for more that 10 min, well i am still waiting for someone to call, In the meantime i am getting Quotes.