BAD/LACK OF SERVICE AS USUAL

I phoned the above dept 10.53AM to ask an extremely simple, basic & standard question about my policy, to which your staff member SHOULD know the answer to. He said he'd phone me back...it is now 13h20 and I AM STILL WAITING. Does he not work in the department concerned with my query???? Why the hell does he need to phone me back regarding a question I have??? Good grief you people are pathetic!! First I lose out on getting my excess back due to your disgusting lack of proper service and full investigation in the first case into my 2013 claim. Sure it was re-opened this year, but obviously the 3rd party isn't going to pay out now and now this (which is totally normal for you people-you don't get back to your customers-EVER!! Its only when clients post something on this forum do you then take action).<br> <br> As previously stated, I have had consistently terrible (non-)service from you since I joined!! And my attorney WILL be handling my 2013 claim with the Insurance Ombudsman! If you idiots had done a FULL investigation back in 2013, I would have got my excess back!!<br> <br> I am so sorry for EVER taking a policy out with you people!!