bad expirience

i would like to express my experience with the service that i have received from 1st for Woman insurance. Yesterday the took my money that was for my petrol, my agreement with them was to debit on the 25th of the month. in the morning i went to fill petrol knowing very well that i have money on my account, boom the petrol attendance in a polite manner " Mam you card is declining, i went straight to the app to check what is going on, only to find that the debited the money