LG
Lelani G

1 reviews | Active since Jul 2009

04 Jul 2018, 11:58

Bad experience with claim

I have had the worst experience with 1st for women. It has taken almost 2 weeks to get a quotation for a claim. Problem based on admin work. I have phoned 3 times and have received 3 different answers.

0
Replies (4)
1st for Women
1st for Women's reply04 Jul 2018, 12:42
Official

We acknowledge receipt of your complaint and are really sorry to hear about your frustration.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The 1st for Women Team.

1st for Women
1st for Women's reply04 Jul 2018, 13:24
Official

Update:

As discussed with our Customer Relation Specialist, we apologise for the inconvenience this has caused.

We are giving urgent attention to your claim and will be in contact with you shortly to discuss the final outcome of the claim with you.

Please feel free to contact our Customer Relation Specialist if you require further assistance.

Kind Regard,
The 1st for Women Team.

1st for Women
1st for Women's reply05 Jul 2018, 08:38
Official

Update:

We are pleased that this matter has been resolved to your satisfaction.

Kind Regards,
The 1st for Women Team.

LG
Lelani G's update05 Jul 2018, 08:46
Reviewer Update
A big Thanks to First for women insurance for sorting the claim out in record time.