BAD EXPERIENCE WITH ASSISTANCE AND DISIPUTES WITH CLAIM

Just for interesting sake i have personal and business insurance with FFW.

I dont know where to start.......... I had 3 claims with FFW and all three time i had issues. The first where I had a accident and the panel beater fixed the old badly damaged bumper instead of replacing it . I notified them within a month that something was wrong with the bumper. It took them 1 year to send an assessor to assess the bumper and at that time the bumper was even worse damaged. when I say a year ......it was exactly one year. During that time they send me to another panel beater but nothing happened. After my persistence, the assessor came out saw the damaged bumper and claimed i was part of the reason why the bumper was damaged and said they will pay only if i pay 50% of the bumper. It was said now its a new claim since it was a year ago. Second claim was a damaged iphone.....they took my fone replaced it with a faulty fone. I complained and after many calls they replaced it with another one phone. I am sure if it was new or refurbished. A year later the iphone started giving problems . They rejected my claim because the same supplier who gave me a faulty phone , replacing it with the second phone has reported it was due to wear and tear when it always has a screen protector and absorbent cover. I challenged them and asked for the report from this supplier. its been almost month them having my phone. no report and no phone. Thirdly was when my car was jammed and they took out my laptop. It took them a week to tell me that my claim is rejected because no force. No one did an investigation of the happening. the person had it on his desk for a week and send me a sms to call them only to find that it was rejected. they did not even have a decency to call me. is it not there assessors duty to do an investigation of the happening since this clause had been relaxed since jamming of cars have become a reality. if they investigated the case they might have resolved it. after confronting them about it they said they will look into it again only to find 2 day later they come with the same respond. Not FFW they just sit there and cant wait to reject. Both my cases above they said I can log a dispute and they will send the necessary form. I am still waiting and it has been months for the laptop case. I seriously feel bad for other woman who put there thrust in this first for woman who are not able to replace items that has been rejected due to silly reasons. I am currently looking for for a better insurance but be for sure it will not be a telesure company.

This FFW suppose to be in favour of woman and have stunning adverti*****ts only to find its a lie when it comes to claiming.