Bad experience and lack of communication

I have been a loyal client for over 8 years, and during this time, I’ve never had a significant claim—until recently, when I submitted a claim of approximately R50,000.

Unfortunately, this experience has left me extremely disappointed. The service I received was not only poor, but shockingly unprofessional. I encountered rude consultants, lack of communication, and no response to multiple emails. It became painfully clear that while premiums are collected without fail, the same level of urgency and care is not extended when a client is in need.

After so many years with them, I expected a basic standard of service, respect, and accountability. Instead, I was met with indifference and carelessness. This experience has left a bad taste in my mouth and made me question the kind of business I’ve been supporting all these years.

I sincerely hope this feedback is taken serious, not only for my case, but for the sake of future clients who may find themselves in a similar situation.