Bad customer services, infact poor service and disappointed

Highly disappointed in the service I have been getting from 1st for women, my house burned-out on the 1st Jan 2022 and since then till now I have to the one that calls to get feedback. It's sad that I have been tossed from left to right in this type of tragedy I had. Today it is 17days later I do not even know the status of my claim except what I see on my app that it's being reviewed, no consultant is taking their day to call me and let me know anything in this time of pain. Insurances are quick to take money out of your account but when it comes to giving back the service and what was promised then its hard to deliver.

I am extemely disappointed in the staff that is being hired that does not worry or care about people's needs or is it maybe because am black that my claim is not been taken care of and noted as an urgency. Amado Nefula has been promising to return my call and till today I am not being call.

Bad customer service, infact poor customer service that I received from 1st for women