Bad customer service from their VAP department

If I could give them a negative I would. I've been with this insurance company for almost 3 years. Not once have a claimed for anything, not once have I missed a payment. When I eventually claimed for something, they had me driving around getting inspections/quotes only to tell me in the end that they will cover an extremely small percentage. They've made me feel like I'm a ***** trying to ****** money from them, when I am the customer. So glad to be rid of them. They are not first for woman, but first for money.