MV
MADELEIN V
1 reviews | Active since Feb 2020
08 Jun 2026, 14:40
Bad customer service and irrelevant payout choices!!!
We had a 2 day power failure and they want to tell me I can not claim since I have claimed before. Power failures are not my choice, if only it was. I pay my installment every month and have insurance for a reason. Yes I have claimed before and did not even get the full amount out that was spend. I have insurance for a reason, i am not claiming every month, I am claiming cause I have lost over 5000 worth of food. If you as insurance can decided when to pay out your customer and when not, maybe the client should also have a choice when to pay installment and when not! POWER FAILURES ARE NOT BY CHOICE!!! WE work hard to earn money and just like that all your food are wasted by power failure!!!
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1st for Women's replyOfficial
08 Jun 2026, 14:51Hello Madelein,
We're sorry to hear about the loss you’ve experienced.
We value your loyalty and the fact that you pay your premiums diligently, and we know you take insurance seriously.
While our claims process does have certain limitations, please know that our intention is never to minimize the challenges our clients face.
Kindly note your matter has been escalated to our claims team. They will reach out to you with feedback.
Kind regards,
The first for women team.
We're sorry to hear about the loss you’ve experienced.
We value your loyalty and the fact that you pay your premiums diligently, and we know you take insurance seriously.
While our claims process does have certain limitations, please know that our intention is never to minimize the challenges our clients face.
Kindly note your matter has been escalated to our claims team. They will reach out to you with feedback.
Kind regards,
The first for women team.
1st for Women's reply08 Jun 2026, 14:51
Official
Hello Madelein,
We're sorry to hear about the loss you’ve experienced.
We value your loyalty and the fact that you pay your premiums diligently, and we know you take insurance seriously.
While our claims process does have certain limitations, please know that our intention is never to minimize the challenges our clients face.
Kindly note your matter has been escalated to our claims team. They will reach out to you with feedback.
Kind regards,
The first for women team.
We're sorry to hear about the loss you’ve experienced.
We value your loyalty and the fact that you pay your premiums diligently, and we know you take insurance seriously.
While our claims process does have certain limitations, please know that our intention is never to minimize the challenges our clients face.
Kindly note your matter has been escalated to our claims team. They will reach out to you with feedback.
Kind regards,
The first for women team.