HS
Hlulani S
1 reviews | Active since Feb 2021
21 Feb 2023, 15:56
Bad customer service
Around January I wanted to change from 1st for women to another insurance company due to the pricing, when I attempted to cancel my policy with 1st for women the consultant who was assisting me did a review on my policy and also realized that I was being over charged since 2021. I asked him to log a refund, he promised that he did, only to find that the refund that he logged was only for the month of January. I called back to find out what happened with the other 17 months refunds and each time when I call I am given different feedback by the consultants and each time I am promised that I will receive a call from the accounts department but I never receive a call.
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Replies (3)
1st for Women's replyOfficial
21 Feb 2023, 15:59Hi Hlulani,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team, they will be in touch with feedback.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team, they will be in touch with feedback.
Kind Regards,
The 1st for Women Team
1st for Women's reply21 Feb 2023, 15:59
Official
Hi Hlulani,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team, they will be in touch with feedback.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team, they will be in touch with feedback.
Kind Regards,
The 1st for Women Team
HS
Hlulani S's updateReviewer Update
22 Feb 2023, 18:18I received a call earlier today from Nthabiseng Mochampi. She informed me that I will not be getting a refund since the call recording proved that I confirmed my car details.
I did listen to the call recording however I can confirm that it was a follow up and the agent was only verifying my information before finalization. From that call recording you can confirm that the agent already had my physical address and my car details which is never provided on a hippo online quote, I would like to request a copy of my 1st call with the agent which was done a day before the recording that was sent to me. I called earlier requesting a copy of that recording and the consultant informed me that Nthabiseng said there is no call before the one that was sent to me. If indeed there was no call before the one that was sent to me would you please formally liaise with the agent to check where he obtained my personal information like my physical address and my car details.
Kind regards
HS
Hlulani S's update22 Feb 2023, 18:18
Reviewer Update
I received a call earlier today from Nthabiseng Mochampi. She informed me that I will not be getting a refund since the call recording proved that I confirmed my car details.
I did listen to the call recording however I can confirm that it was a follow up and the agent was only verifying my information before finalization. From that call recording you can confirm that the agent already had my physical address and my car details which is never provided on a hippo online quote, I would like to request a copy of my 1st call with the agent which was done a day before the recording that was sent to me. I called earlier requesting a copy of that recording and the consultant informed me that Nthabiseng said there is no call before the one that was sent to me. If indeed there was no call before the one that was sent to me would you please formally liaise with the agent to check where he obtained my personal information like my physical address and my car details.
Kind regards
1st for Women's replyOfficial
22 Feb 2023, 18:50Hi Hlulani,
Thank you for contacting us.
We have sent your enquiry to the relevant department. They will be in touch with you during office hours for feedback.
Kind Regards,
The First for Women Team
Thank you for contacting us.
We have sent your enquiry to the relevant department. They will be in touch with you during office hours for feedback.
Kind Regards,
The First for Women Team
1st for Women's reply22 Feb 2023, 18:50
Official
Hi Hlulani,
Thank you for contacting us.
We have sent your enquiry to the relevant department. They will be in touch with you during office hours for feedback.
Kind Regards,
The First for Women Team
Thank you for contacting us.
We have sent your enquiry to the relevant department. They will be in touch with you during office hours for feedback.
Kind Regards,
The First for Women Team