Bad customer service

This is a horrible customer service ever The penal beat submitted my warranty claim last week Friday I've been sending emails to Thuso Sekoala (Michael) since Monday requesting a feedback regarding the claim he hasn't been responding to non of them to date. I've been told the claim takes up to 3 days but I've been calling and doing follow ups with no update on their end my car has been at the penal beat for a week now and the person who's handling my claim isn't giving any feedback regarding the process of claim.