Bad Customer service

I submitted my claim January it's now March and I am still without a car .I call almost every day and every time the lady dealing with my claim Taslima is always in a call and they will tell her to call me back but I never get a call back .I've never missed an instalment and they even increased my premium twice . I am stressed. Taking taxis to work while heavily pregnant .having to stand in quez .first for women is not putting women needs first. I am even regretting why I left discovery