Bad customer service

2022 may car was involved in an accident likely no one was injured, it was the car that was damaged. Like any other insurance access need to be paid for you to receive your car after it was fixed. So first for women assured me that they will help me get my access from the other party who pumped into my car. Till today I haven't received my access I emailed them what was required by them, the last person I spoke to regarding my access was Sharon Haywood who asked me to sent her fotos I did that then I sent her another email asking if she receive the fotos. She never get back to me I tried calling I left the message because she was busy on the other line. Till today she never get back to me.... I'm so disappointed I never thought a company like dirt for women will give service like that. Im so disappointed and angry at the same time.