AC
Anna C
1 reviews | Active since Mar 2009
02 Feb 2022, 10:11
Bad customer experience
I requested a quotation from 1st For Women few weeks back and one of the call center agent called to follow up this morning. As soon as I said thank you for following up but I will no require 1st For Women at this stage.
The consultant didn't wait till I finish my sentence then cut my call. This is such a bad way to start a day and a poor customer experience. These consultants are the ambassador of the company and their behaviours represent the company value. I don't know if I will ever consider them again.
Helpful (0)
Replies (1)0
Replies (1)1st for Women's replyOfficial
04 Feb 2022, 08:20Hi Anna,
We would like to apologise for the service you haver received.
Our management team will investigate and deal with the matter internally.
Apologies again.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service you haver received.
Our management team will investigate and deal with the matter internally.
Apologies again.
Kind Regards,
The 1st for Women Team
1st for Women's reply04 Feb 2022, 08:20
Official
Hi Anna,
We would like to apologise for the service you haver received.
Our management team will investigate and deal with the matter internally.
Apologies again.
Kind Regards,
The 1st for Women Team
We would like to apologise for the service you haver received.
Our management team will investigate and deal with the matter internally.
Apologies again.
Kind Regards,
The 1st for Women Team
