Bad Call Centre Service

On Monday 15 January 2018 I had opted to finally apply for Cellphone insurance with First For Women. I had proceeded to scroll through First For Women's online website to determine the name of the insurance I'd have to apply for and identified the type of insurance I need to apply for will be "Portable Possessions Insurance" (see screenshots below). I then proceeded to apply for a callback however "Portable Possessions Insurance" does not come up as an option one can click. (See screenshots below) I then decided to select any option and thereafter planned to explain to the person on the phone to please put me through to the department where I can apply for "Portable Possessions Insurance" but the person never did. I'd like you to please go through the entire call on 15 Jan 2018 at 13:47 (6mins) and 13:53 (11mins)... He said his name was Victor. 1. He had said that no insurance exists for just cellphone cover. 2. After I had explained what I came across online, he changed what he had said, stating that "It's best to take out Home Contents cover as opposed to Portable Possessions cover as Home Contents cover will work out cheaper", I then asked for a quote of both covers. 3. He then stated that he will have to work out how much both covers will be for me before he can answer that... I then asked "ok you don't even have any estimates?" upon which he said "No I don't." I then asked "Well how can you then say Portable Possessions Insurance will be more expensive than Home Contents Insurance for MYSELF if you haven't even calculated it and can't even give an estimate of either cover?" He couldn't answer me. I couldn't understand why I was not being allowed to decide for myself which one is cheaper as opposed to just taking his word without explanation. 4. Throughout the call he ignored everything I said and just said things that were not responding to my questions, to the silly extent of me asking " can we calculate Portable Possessions cover 1st and then Home Contents cover 2nd" - and He'd say "k we'll calculate Home Contents cover 1st and Portable Possessions cover 2nd".. and then insisted to just do Home Contents 1st even though I questioned why he chooses to do the opposite of everything I say and choosing not to respond to my literal questions. At this point I even forgot he refused to transfer me to my requested department. 5. After completing my Home Contents Insurance quote application over the phone I then said "ok let's calculate Portable Possessions Insurance quote now" and he literally denied that he ever said that could happen and that he would do it. Blatantly blatantly denied it. At this point after his refusal to let it go even though I said "there's no reason for me to lie about quote calculations and requesting for him to go over the call recording to hear what he had said to me" I asked that he please transfer me to another agent or to escalate the call - anything as I honestly just wanted to apply for my Cellphone Insurance already. He said he cannot transfer me but will have to arrange for another agent to call me back. I agreed. He then confirmed my contact number and said bye.

It is Sunday 21 January 2018 right now and I have still NOT received my promised callback.

How is this an experience for someone trying/would like to become a customer of yours?