BAD BAD BAD BAD EXPERIENCE!!!!!!

I logged my claim on the 15th of April and till date no one has contacted me telephonically for an update.. I was informed via email and the app that my claim was finalised and I was given instructions on how to get my car fixed…I was told I needed to pay R9300 excess just to have my bumper fixed, I called in to tell them that I cannot afford the excess and I then requested to have my claim paid in cash to fix my car at my preferred repairers as their quotations are much reasonable and I can be able to pay using the funds after the excess has been deducted from them from what I was told how much my claim was approved for..I called in twice, the first Consultant made me hold and cut the line after a long time of holding,she did not bother calling me back.I called again the second day and I was assisted by an awesome Consultant who promised me that someone will contact me and no one has called me till date.. 1st for Women no empathy whatsoever after such a traumatic experience I had.. I have to now relive every moment of that traumatic experience because I am constantly reminded of it when I look at my car!!! I have been a client since 2020 but then that doesn’t matter as long as they debit my account every month with no fail.. To say I am disappointed is an understatement,I am lost for words.