BM
Boitumelo M
1 reviews | Active since May 2015
02 May 2015, 11:46
Bad attitude and customer service from advisor
I contacted Frist for women insurance to cancel my policy, I did quotes with other companies just to see if I could save my money. I have been paying this cover for quiet a while so was not really sure if I should cancel it. The advisor that answered the phone Marcel Collopen made me feel like this is just \another transaction""
Helpful (0)
Replies (1)0
Replies (1)
1st for Women's replyOfficial
04 May 2015, 09:55Hello Matabogebf,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist have attempted to reach you telephonically without success.
Communication has also been sent to you by way of electronic mail. We look forward to engaging with you and express our sincere apologies for all the inconvenience and overall poor service.
The behaviour indeed will be addressed on an internal basis.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist have attempted to reach you telephonically without success.
Communication has also been sent to you by way of electronic mail. We look forward to engaging with you and express our sincere apologies for all the inconvenience and overall poor service.
The behaviour indeed will be addressed on an internal basis.
Kind Regards,
The First for Women Team
1st for Women's reply04 May 2015, 09:55
Official
Hello Matabogebf,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist have attempted to reach you telephonically without success.
Communication has also been sent to you by way of electronic mail. We look forward to engaging with you and express our sincere apologies for all the inconvenience and overall poor service.
The behaviour indeed will be addressed on an internal basis.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist have attempted to reach you telephonically without success.
Communication has also been sent to you by way of electronic mail. We look forward to engaging with you and express our sincere apologies for all the inconvenience and overall poor service.
The behaviour indeed will be addressed on an internal basis.
Kind Regards,
The First for Women Team