Bad attitude

I registered a claim for damages to my car. I did not receive feedback with regards to the claim and when I called the call centre I was by the consultant that she would call the supplier and return my call . This was last week...no response . So I called this morning and was told by one of the managers that I should call the supplier to explain my frustration...I did not understand what he meant when he said "he was going to put fire under them".... I told this manager that I will not be phoning anyone but FFW- as you are my service provider. Whomever you appoint as suppliers- reliable or not. You need to resolve this. Also I don't appreciate the fact that I -the customer- was not given the opportunity to express my point of view.