Awful service

I have never struggled like this before. I called First for women to log a claim on the 18th and was told that they don't log claims on the phone I must go on the app. I then logged the claim on the app on the 19th April 2022 and till to date no one has made contact with me. I called them last week Thursday and they promised me a call back, I called again today and Spoke to a lady called Sanele who told me that Matamela is going to call me. I've been sitting and waiting like a crazy person that time my vehicle has suspension problem.