TN
Thamsanqa N

1 reviews | Active since Dec 2017

17 May 2022, 12:54

Awful, Horrible, distasteful service.

I have never been treated so badly and unfairly in my life. I'm not sure if I have to complain every time in order for me to get a call. The incompetency of Tshwarelo Makgaba goes beyond measure. On the other hand I've been sending emails to Julius Rabotsho who is an assessor and he is not responding to me. I've tried being civil but I feel as if I'm being taken for a fool. On the assessment report, they covered both rims but the tyres are not being covered. how is that? I've been calling to ask about my settlement and I'm being told that the claim is with the manager and he has not released payment. This is a claim that was authorised last week and nothing is happening. I'm going to share this information on all social media platforms.

0
Replies (2)
1st for Women
1st for Women's reply17 May 2022, 12:58
Official
We are disappointed to hear about your service experience. 

Kindly note that the matter has been escalated to our Internal Disputes team to investigate further. 

They will be in contact with feedback.

Kind Regards,

The 1st for Women Team 



TN
Thamsanqa N's update19 May 2022, 17:05
Reviewer Update
5 star service
I would like to thank Earl Zincke, who turned a very sad customer to a happy customer. I give credit where its due and Earl is one of a kind. Great service and great personality. I give that man 10 out of 10. This is not because of my claim being authorised but because of his service. When he promises to call he keeps to is word. Our word is what we have and our word is who we are. Thank you meneer. Blessings.