Awful claim service

I am writing to express my deep disappointment with the service I received from 1st for Women and TIH following a traumatic incident in June where we were burgled. It has now been over two months since I filed my household insurance claim, and the process has been nothing short of frustrating and emotionally exhausting. Despite the trauma my children endured, I had to fight just to get counselling support, which is something that should have been offered as part of their supposed value proposition. To make matters worse, the replacement values offered for my ****** items were quoted at the most basic, entry-level options, despite the fact that I submitted clear proof of the original quality and value of those items. Utmost disrespectful!! as if the loss we experienced didn’t matter. My service manager at TIH was of no real help, offering little to no empathy and failing to communicate effectively. The entire experience has left me feeling disgusted and disrespected by a company that claims to care for women and their families. I expected much better from a brand that positions itself as being supportive of women, especially in times of crisis!!