Atrocious Service !!!!

I have never come across such atrocious service!!! This insurance company needs to change the tag line "Her First" . What's painfully sad is that "we" as women sign up with this company because we think they actually care .....at the end of the day - it's just another insurance company ! My claim took 1 month to finalize ....they make you feel as though they're doing you a favour when assisting despite religiously paying monthly instalments. You chase them for updates....if you don't call,nobody bothers to get back to you. Rachel the BOT has better humanity compared to Kamogelo who was allocated to my case. One person is allocated to a case.....meaning no one else can touch your case. I'm still trying to figure out why they have a complaints email as all emails go to a dark hole ....You will escalate and log complaints until you're blue in the face ......nobody gets back to you. Ladies , don't be fooled by the pink !!!!! No TLC exists.....they are blood suckers like the rest of them ! It's all a **** !!!!!