Arrogant call centre consultatnt

Refers to the conversation between Heindrik Oosthuizan and myself held a few minutes ago.

He asked to speak with Mrs Ramnarain and my response was don't know who she is however I'm Ms Ramnarain and how can I help you. Heindrik apologies for misprouncing my surname.....how can a conversation be held with this person who clearly does not listen.....I wonder what criteria is required to become a consultant in this company. Clearly listen s****s and customer care are unimportant values ...