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anusha S

1 reviews | Active since Nov 2011

27 May 2019, 11:51

Appalling treatment

Hi.. After battling for months to get a response or reimbursed as promised by consultant jonathan for failing to cancel my policy on time.. I have requested the call recording still waiting of course.. I have been placed on hold for 30 minutes at a time with no one having a clue whats going on and im unable to reach this consultant as he is always off on lunch will return call which never happen.. I have 2 cars im ready to re new policy's with and after this appalling treatment it has eft a bad taste in my mouth.. Imagine the claims process if ffw cannot resolve a simple issue which they have caused.. Please be advised its all good to insure they will talk your ear off but from experience the after sales will leave you frustratred and put you in a major inconvenience should you actually need their help Further to this i was debited again after the first failed attempt! ******* maybe they need the money to pay another clients claim ???? I would never recommend this company to anyone

0
Replies (7)
1st for Women
1st for Women's reply27 May 2019, 12:06
Official
We acknowledge receipt of the complaint, a Customer Relations Specialist will be in contact during the course of the day.

Kind Regards
The First for Women Team
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anusha S's update27 May 2019, 12:20
Reviewer Update
Why to waste more of my time  and frustrate me more also heard that line for past two months
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anusha S's update27 May 2019, 12:21
Reviewer Update
You have my details speak to jonthan king and sort it! And i would appreciate the call recording with him on 11 april

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anusha S's update27 May 2019, 16:09
Reviewer Update
Should of known better than to give these idiots another chance! 
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anusha S's update28 May 2019, 10:24
Reviewer Update
That's all yourl good to say



We can confirm that our Customer Service Department contacted you to discuss this matter.

As discussed we await the bank statement so we can assist with the bank charges incurred.

Kind Regards
The First for Women Team
Do yourls homework before trying to call an already irate customer with more lies


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anusha S's update28 May 2019, 10:33
Reviewer Update
I am pleased to announce after all yourls failed attempts to cover whatever is going at your **** show company with more lies and suddenly staff resigning after making promises i have now a list of people who are aware and have witnessed your mockery.. Therefore many cancelations on your way enjoy! If if i did not get my money back after draining my account im very statisfied that people are aware of first for womens suspect behavior amd actually decided to cancel! People please read the reviews about this company they all true after my personal experience! Disgusting.. Note well i will continue getting that call recording 
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anusha S's update28 May 2019, 10:36
Reviewer Update
Your last consultated said the same thing in april im still waiting.. What is the purpose of a call recording if one cant obtain it.. That should be proof enough