Appalling Service – Denied Claim, Misinformation, and No Accountability

Terrible service. After unfairly denying my claim, the insurance company provided incorrect information about my car’s location. I spent two days trying to track it down, only to receive an email admitting they had given me the wrong details. When I finally provided the correct address for delivery, that was over a month ago—and I still don’t have my car.

When I emailed to cancel my policy, I finally got a call—but not about my car. Instead, they just wanted to know why I was canceling. Meanwhile, my previous emails remain unanswered.

Telesure, responsible for handling complaints, is supposed to resolve them within 10–15 days. Instead, the process dragged on for a month with no updates unless I followed up. And after all this waiting, the claim was still denied—with no new evidence to justify the decision.

This entire experience makes me question whether they even conducted a proper investigation. If I could rate them zero, I would. And to this day, I still don’t have my vehicle.