Appalling service and customer experience from First For Women

I was Hijacked on 9 September 2018 and I lost both the keys to 1 one my vehicles insured with First for Women. The vehicle that I was hijacked was insured with Outsurance ,the claim made to Outsurance was settled within 14 days. I haven't had any feedback or update from First for women regarding the replacement of the keys for the vehicle insured with For for women. To this day (over a month later) no one from the company has called me, and when I call asking for feedback or an update regarding the claim, no one is able to assist me.I regret ever signing up with First for women they have made my life very even more stressful. I have had the most appalling service and experience from First For Women and will NOT recommend it to anyone.