1 reviews | Active since Dec 2016
Appalled at the service from First For Women Insurance
<p>Its been 8 months since a tow truck smashed into the back of my vehicle and to date, nobody has bothered to call me or help me get my excess back even though the tow druck driver was on the wrong while he was rushing to a scaene and overtook on the oncoming lane while we were turning.</p> <p>I cannot understand how the legal department at FFW is unable to retrieve our money or at least give a call to update on what is going on. We paid over R7000 and it should have been retrieved by now.</p> <p>I want my money bac****!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This was their fault and I should not have to be running after you at FFW...........</p> <p>This is a joke and I am disappointed and shocked at the service or lack thereof. </p> <p>Customers pay their premiums for these things and this is what we get in return.</p> <p> </p>
Thank you for bringing this matter to our attention.
We have escalated the matter to the relevant department team manager,
Feedback will be provided shortly.
Apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have escalated the matter to the relevant department team manager,
Feedback will be provided shortly.
Apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Update:
We confirm that the customer relations specialist has been in contact with you and assured that the relevant team manager will also contact you to discuss the current status of the Recovery.
Thank you for your patience in this regard,
The First for Women Team
Update:
We confirm that the customer relations specialist has been in contact with you and assured that the relevant team manager will also contact you to discuss the current status of the Recovery.
Thank you for your patience in this regard,
The First for Women Team
Well I guess I should not be surprised!!!! 3 weeks after a call from the Directos office with a promise that I will be called and the matter dealt with, NOTHING!!!! First For Women you have no common courtesy and ability to be a good provider... I am disgusted in this place. I want my money bac****!
Well I guess I should not be surprised!!!! 3 weeks after a call from the Directos office with a promise that I will be called and the matter dealt with, NOTHING!!!! First For Women you have no common courtesy and ability to be a good provider... I am disgusted in this place. I want my money bac****!
STILL I wait for an update!!!! What is the status of my money being returned to me!!!! First For Women its time to do the right thing and return my money. What makes no sense is how we as clients pay premiums and when its time for you to do your bit in terms of paying out, there is always an issue. Its all well and good when you take premiums from clients yet find issues of all sorts to rip us off.
This has been going on since pril 2016. It is now May of 2017 and still you choose to be oblivious to "Customer Care" in this matter. I WANT MY MONEY BAC****!!
STILL I wait for an update!!!! What is the status of my money being returned to me!!!! First For Women its time to do the right thing and return my money. What makes no sense is how we as clients pay premiums and when its time for you to do your bit in terms of paying out, there is always an issue. Its all well and good when you take premiums from clients yet find issues of all sorts to rip us off.
This has been going on since pril 2016. It is now May of 2017 and still you choose to be oblivious to "Customer Care" in this matter. I WANT MY MONEY BAC****!!