HM
Halima M
1 reviews | Active since Jan 2019
23 Jan 2019, 16:00
Appaling service - 3 weeks with a leaking roof
Appalling service from 1st 4 Women Lodged a home related claim 3 weeks ago. It took a week for an assessor to come out. Its now been 2 weeks since assessment and despite calls I have not received any feedback on my claim. The only response is that someone will be back in touch with me, but no one has - not on any of my calls/complaints. In the meanwhile I am sitting with a leaking roof that has gotten worse since the assessment. This service is completely unacceptable. So much for caring about women - your attitude shows complete disregard
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1st for Women's replyOfficial
24 Jan 2019, 07:13We have received your complaint, our Claims Department has tried to contact you and have been unsuccessful.
Please provide us with an alternate number or indicate when you will be available.
Kind Regards
The First for Women Team
Please provide us with an alternate number or indicate when you will be available.
Kind Regards
The First for Women Team
1st for Women's reply24 Jan 2019, 07:13
Official
We have received your complaint, our Claims Department has tried to contact you and have been unsuccessful.
Please provide us with an alternate number or indicate when you will be available.
Kind Regards
The First for Women Team
Please provide us with an alternate number or indicate when you will be available.
Kind Regards
The First for Women Team
HM
Halima M's updateReviewer Update
21 Feb 2019, 09:436 weeks later and still no resolution! disgusting service.
Re-assessment happened - after 8 days - with exact same assessor - which defeats the purpose - and then no response from 1st 4 women for another 10 days. After calling to complain yet again, a 3rd assessment was arranged; I was assured i would hear back by 19th. No response yet again. I am now going to fix the damage and send the bill to 1st 4 women to pay.
Completely unacceptable that I have a leaking roof for 6 weeks- service is downright disgusting. First4women is now losing a client of many years. It should be ashamed to say it puts women first
HM
Halima M's update21 Feb 2019, 09:43
Reviewer Update
6 weeks later and still no resolution! disgusting service.
Re-assessment happened - after 8 days - with exact same assessor - which defeats the purpose - and then no response from 1st 4 women for another 10 days. After calling to complain yet again, a 3rd assessment was arranged; I was assured i would hear back by 19th. No response yet again. I am now going to fix the damage and send the bill to 1st 4 women to pay.
Completely unacceptable that I have a leaking roof for 6 weeks- service is downright disgusting. First4women is now losing a client of many years. It should be ashamed to say it puts women first