Apathetic Service Levels

The service around getting a courtesy car is **********. I have called multiple times regarding clarity on accessing a courtesy car for when my car goes in for repairs, I was really trying to be prepared considering there is money involved. The first call I made, they told me to inform them when my car has a booking date. When I did after I got the booking date, I was told a consultant will give me a call “tomorrow”, which would be a Saturday and I knew I would be busy, knowing they also close early, I was anxious, but they were persistent on calling me tomorrow. Anyway, they never did call and by the time it came back to me, it was after the Saturday closing time of 13:00.

I’m not sure what picture was being drawn with the Concierge benefit, but it is definitely a lie, you will do the calling and running up and down yourself.

Even when I called on Sunday (today), through the Concierge emergency contact, the man I was talking to on the phone rudely and annoyingly made it clear there was nothing he could do for me to a point I felt pushed to also express how rude he is. Least he could do was to advise me on a way forward, but no.

I know 1st for women will send an automated response that my complaint will be escalated (lie).

This is just so people don’t fall for their empty promises as my car will be going in for repairs tomorrow and I have no idea how I’ll be commuting afterwards.