Annoyed Client

First For Women Insurance doesn’t have their clients’ interest at heart. They made things more difficult for me instead of making them easy when I had a car accident.

Firstly, they took more than 7 working days to update me on my claim and evey time I called in to do a follow-up all the consultants couldn’t give me an update because a “Ayanda” was the one who was supposed to give me a call with the update and I’ve never heard from that person till today.

I then requested a courtesy car and they said my policy allows for 15 days, but I use the car for work and I work abnormal hours when there’s no public transport. I politely asked them for an extension, they said I can’t get an extension from them and that it will have to be from my own pocket. Where will I get the money to pay for car hire every single day while I say I’m insured? And what’s the point of having a courtesy car option if you only get it for 15 days? Will it take 15 days to get my car fixed?

Like why would an insurance company which claims to be one of the best have a 15 day courtesy car option? I’m so disappointed by this company.