ANGRY AND FRUSTRATED CUSTOMER

I have never been so frustrated in my entire life!! My car had an accident on the 12th of May 2015. I reported the incident with First For Women as my insurance. I was told that I have to pay assess although the third part admitted the guilt and his insurance was willing to pay was told it was going to take a long time as if they were going to be quick. The lady I was dealing with at that time was Vennessa. Was will to pay assess because I wanted a car so badly since I dont have a courtesy car as we speak I hike if I go to work. Vannessa told me that the car is with SUPERSTRAIGHT PANELBEATERS they received the vehicle on the 17th of May 2015 till today the car is not fixed. they tell me whole lot of stories and they were very rude to me last time I spoken to them they said \Why worry because it's a polo vivo"to me its sounded as if my car has no value to them thats why they kept it for such a long time. I requested Linda Makgoba to move it to another panelbeater she said its too late they cant. I am writting here to get assistance because I regret that I took insurance with this company. For 3 months nothing positive from either panebeater nor insurance. HELP! """