Amazing Customer service

I was so upset with my insurance review as I had called in the start of November to ensure I dont have a spike in my premium but I get a email after thinking all is in order to say it had increased. I called immediately and was extremely frustrated, I was assisted by a gentleman Njabulo Mdakane who turned my whole nightmare into a dream. Customer service is key to retain customer and this gentleman was so helpful, he had referred to his superiors to get my premium decreased as I had 0 claims in my years with them. Extremely happy with the service on the consultant and also for 1st for woman acknowledging I am a valued customer