Amado Nefula from 1st for Women claims.

I submitted a claim on the App on Monday, no one has called me since to acknowledge or give me the process or advise what the next step will be. I later get an email with a form asking me to list all my home content items. What does all my other items have to do with the claim I’m submitting. When I took out the policy I specifically stated that I want to insure my new tv, sound bar and the stand. Now all of a sudden a percentage of everything I own wants to be taken into consideration and a certain percentage will determine how much I get for my TV. That is a minor detail you might want to include when we take out the policy, instead your agents get overly excited over sales that they forget to mention your claims won’t be processed when the time comes. We will drag and drag until you get frustrated, unfortunately Not here by me. Please pull out the recording , even if it means I take you to the ombudsman that’s exactly what I will do. Dealing with Amado Nefula has been a nightmare. He doesn’t respond to email nor does he return calls. It just goes to show that I’ve been paying for absolutely nothing.