Almost impossible to get hold of

I've been trying to get hold of FFW for a WEEK. Either you speak to an AI assistant who clearly isn't programmed to understand a human being or you dial the numbers and although it shows ringing on your cell phone, nothing happens further.

I tried twice to request a call back from the app - nobody contacts you.

I mailed the complaints resolution centre twice - no response.

Even called the Assistance line ***, for a crisis - no response

This morning, I dialed ***and ***1 - the system doesn't recognize that one press e.g. one for content etc. Then I dialed the emergency nr on the app. A lady gave me a landline ***. Here I was asked whether I had a policy with Auto & General. To their credit, they were able to put me through to a lady at FFW. This person was more interested in telling me that I will be losing my no claims bonus and that I can re-instate my policy, even though I told her the house was sold.

Having said all this, I have 4 policies with FFW and this is how customers are treated!!!!!!!!!!!

If this is how difficult it is to get hold of this company, what if you have an emergency?