ALLROUND BAD SERVICE

I have just had the worst experiences with this company. I had an issue with a claim 2 months ago, which was eventually resolved (not to my satisfaction, they denied the claim as they quoted damages at less than my excess.The damages came to 4 times the amount they quoted - I paid this out of my pocket - R5172). I had a break down a week or 2 ago and had to wait over 3 hours for their towing service (On the side of the road - female alone!) I decided to move over to a different insurer and cancelled with them. Jacinda confirmed the cancellation and advised that there would be no further deductions, yet I was debited twice since. Once yesterday and once this morning. After calling her she tells me the refund will take 7-14 days???? I am just beyond frustrated and disgusted by the service received. I feel that I should be compensated for the denied claim and that the incorrectly debited amounts should be refunded sooner. I am a single mother with bills to pay.<br> R5172 + R796 incorrect debits