agents not transparent when selling policies

on the 23rd of September i got a call from a lady by the name of bongiwe regarding a car insurance quote.. during the call i asked her if theres anyway she can reduce the excess because at the moment it was 10275 she checked but the installments were high so no changes were made, right after that she asked me that if the house were to burn how much would the furniture cost more than 100k or less i said less. to my surprise the following day when i checked my contract she added that as a home contents with a premium of 193.92 which i was not even aware of , she didnt inform me that she was selling me another policy. on the 25th i called in spoke to zanele nkosi i wanted the policy to be cancelled because the main purpose of the insurance was for car only... i also wanted a refund because that amount was already included on the amount that was supposed to be debited for October and pro rated September premium, its a week a 2 days since i reported this no feed back and no refund.

this morning again my account was debited with 144 x 2 = 288 from oakhurst partnered with you , to my knowledge last week i got ans sms and email with smashbox i called zanele she told me its for tracker i nformed her that i hv a tracker from beami she said she will cancel. so i know nothing about this debit orders that went off so can i be refunded for both last week home contents and this R288 that went off today, and this should not affect my credit profile. your agents must inform us and be clear when they sell policies unlike asking question than active policies that we not aware of, its *****.