After being a new client for months, I've battled with downloading App on home screen

After being a new client for months, I've battled with downloading App on home screen. Spoke to Xolile and she was very pleasant. She updated some details but really need someone to help me, a pensioner to use it as not technical wise. They do offer a lot of benefits, I just need help getting First For Women App on home screen so we can use if in an emergency.